These policies have been set up as a
guideline for our business operation. It is TRACKSIDE SALES number one goal to
achieve 100% customer satisfaction and we will make every effort to do so.
Thank you for taking the time to visit our
virtual show
room and learn about our
business. We look forward to serving you.
Privacy
Your privacy is important to us.
Please click here to be
directed to our privacy statement page.
Pricing
TRACKSIDE SALES is
committed to offering competitive pricing on our merchandise. All
prices are current as of December 1, 2007 and are subject to change without notice.
Payment Methods
We accept MasterCard, VISA,
Discover
and PayPal.
Returns
TRACKSIDE SALES is committed
to customer satisfaction. You may return your purchase within
15 days for a refund or exchange
with an approved Return Merchandise Authorization (RMA) number.
(Returns will NOT be accepted without an authorized RMA number).
Returns over 15 days will be subject to a 15% restocking fee. Shipping
& Handling is not refundable. All returns
must be in the original package in original condition and must include all
manuals, paperwork, packing,
etc.
You may request an RMA number by
e-mailing us at sales@tracksidesales.com or by calling us at
1-800-640-3318.
This number must be printed on your shipping label and you must also include
a copy of your original sales receipt. The customer is responsible for
shipping & handling costs for returned merchandise. We cannot accept any postage dues
or COD's unless it is a situation that has been
authorized by us. Please pack the merchandise safely so it reaches
us in original condition. Upon receiving your
AUTHORIZED return, youwill be credited back the
purchase price minus shipping & handling costs and a
restocking fee if applicable.
Special order items are not
returnable unless defective.
Defective Items
We will accept defective item returns within 15
days for an exchange or replacement. You must obtain an RMA number in advance as
described above. You mayalso send it
back to the manufacturer for repair or replacement.
If you need warranty work or a replacement, please contact the
manufacturer directly. We will gladly help
you obtain contact information. If you still have
any questions regarding returns, please feel free to contact us at
sales@tracksidesales.com or
contact the store at 1-800-640-3318.
Product Availability
We strive to maintain a full
inventory of the items in our on-line catalog. You will be notified if any
items in your order will be backordered. Merchandise will not be
charged to your credit card until it has shipped. If there are items
to be back ordered, available merchandise will be shipped and backordered
items will be shipped at a reduced rate.
The DCC industry has a 60-65% fill rate as a whole. We make every effort to maintain these items
in stock, but there are occasions when merchandise is temporarily
unavailable. We will notify you if such a shortage occurs and will
backorder and ship items accordingly.
Shipping & Handling
Base shipping charge is $6.99.
Estimated shipping costs will be reflected during the Checkout process of
internet orders. All shipping costs are reviewed when we process
orders to confirm accuracy. You will be notified prior to order
shipment of any change in shipping costs.
All in-stock orders with approved payment by
1:00 PM EST will ship the same day (Monday to Friday). All orders after 1:00
PM will ship the next business day.
Continental United States
We ship via UPS Ground or USPS (Priority Mail, First
Class Mail) at our discretion.
If have a particular request regarding delivery, please
email us at
sales@tracksidesales.com and reference your order number received during Checkout.
Average shipping time within the United States from TRACKSIDE SALES via UPS
Ground
International
We normally ship via USPS Priority Mail International. (Typical
shipping time is 6 -10 days.) Alternate shipping methods are available
during Checkout.
Fees will be based on the country and delivery address
provided during the Checkout Process.
If you have a particular request regarding delivery, please
email us at
sales@tracksidesales.com and reference your order number received during Checkout.
